Return Policy
A legal disclaimer
Every work is created with love and I hope you love your piece! If for some reason you're not completely satisfied, I will accept returns under the following conditions:
Return Window
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Returns are accepted within 30 days of the date you receive your item.
Return Conditions
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The piece must be returned in its original shipping box and protective wrapping.
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The piece must arrive in undamaged condition and must not have been used. I cannot offer refunds for broken or chipped pottery.
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Please note that unless you are returning an item that arrived to you damaged, you are responsible for covering the cost of return shipping. I recommend using a trackable shipping service and purchasing insurance.
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Custom orders or commissions cannot be returned.
How to Start a Return
To initiate a return, please reach out through the contact page with the following:
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Your full name
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Order number
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Reason for return
Once I receive your request, I'll provide you with return instructions.
Refunds
Once I receive the piece and confirm it meets the return conditions, I will issue a refund to your original payment method. Please allow up to 5–7 business days for the refund to be processed.